1 Introduction

These are the terms and conditions that apply when you reserve a room at a Falcon Hotel  hotel located in UK or Ireland using one of our digital channels (such as our website, mobile site or app).  
You will be asked to confirm your acceptance of these terms and conditions when you make a reservation.
We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation.  The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.

2 Reservations

To reserve your room please follow the instructions on the website, mobile site or app (as applicable).
You must be at least 16 years old to make a reservation.
You will need to provide your credit or debit card details to secure your reservation. 
Please check that the details of your reservation are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance if you provide us with incorrect information.
We will confirm our acceptance of your reservation by sending you an email to the email address that you provide during the reservation process. The contract between us for the provision of your room and any additional services added to your reservation will be formed when you receive this email confirmation from us.
If you think that there is a mistake in your reservation or if you require any changes to a confirmed reservation, please contact us to discuss.  

3 Room prices

Falcon Hotel adopts dynamic pricing and the price of our rooms fluctuates based on demand.  When you make a reservation request, we'll give you a total price for the rooms and number of nights you've requested. The price you pay is the price quoted to you at the time you make your reservation.
Room prices are per room, per night and are inclusive of VAT at the applicable rate at the time of your reservation.  If the rate of VAT changes between the date of your reservation and the date of your stay, we will adjust the rate of VAT that you pay, unless you have already paid for the reservation in full before the change in the rate of VAT takes effect.

4 Occupancy

The maximum room occupancy is as described for each room type.  You must not exceed the maximum occupancy for the room allocated to you. 
Children under 16 are not permitted to stay in a Falcon Hotel  hotel unless a parent or guardian is also staying in the hotel.

5 Accessibility

Falcon Hotel is not really equipped to assist disabled guests including those of harder hearing who may not be able to hear fire alarms. Guests who do decide to stay with us will do so at their own risk.

6 Special requests

Although Falcon Hotel  will try to accommodate special requests, all rooms are subject to availability.

7 Meals

Only breakfast is included in room rates. We do not provide any other meals. Breakfast times are advertised at the reception. You must be seated at your table 15 minutes prior to closing time.

8 Paying for your room

If you have not paid for your room and any extras added to your booking in full at the time you make your reservation, you will need to pay on arrival.
Payment may be made by cash, credit/debit card  The expiry date of your debit/credit card must be later than the end of your stay. We do not accept personal cheques or family discount cards. Use of cards carries a surcharge of 3%. We accept cash and accept USD or Euro in cash at the rate per xe.com on the day of your check-in.

9 Cancellations


Guests will be charged for 1st night if they cancel after their reservation is confirmed and total price if cancelled in the 3 days before arrival or in case of no show. In other words your reservation becomes fully non-refundable if you cancel within 3 days of your stay. If you decide to shorten your stay you will be charged a cancellation charge equivalent to the remaining charge for your stay.
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Because Falcon Hotel  rooms are made available at a discounted rate, the rooms and any meals or other extras booked with them cannot be cancelled, amended or refunded in the 3 days to your arrival. You may wish to take out room cancellation insurance in case you need to cancel your reservation. You are not entitled to cancel or withdraw from your reservation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
 
Our right to cancel:

Invalid or declined cards for any reservation will be cancelled immediately upon discovery of such a case and your room will be released for sale. To avoid disappointment all guests are advised to check and recheck their card details as they submit on their booking and ensure there are enough funds or credit limits for their entire reservation.


Your breach:
We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:
•    you do not pay us when you are required to do so; or
•    you break the contract between us in any other material way.
If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract.
Events outside our control
We may also cancel your reservation if an event outside of our control (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and:
•    if you have already paid for your room, we will refund your payment to you; or
•    if you have not yet paid for your room, you will not have to make any payment to us.
Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control.
This does not affect your statutory rights.

10 Arrival and departure

Rooms are available from 2pm on the arrival date. Please let your chosen Falcon Hotel know if you are likely to arrive after 11pm. 
Guests will be asked to provide proof of identity and nationality upon check-in. Guests will be asked to complete a registration form (usually a print of their reservation detail) and provide their identity card / passport details. Acceptable forms of identification are: a passport, driving licence, ID card or police warrant card.
Rooms must be vacated by 10:30 a.m. on the day of departure. Failure to leave your room by this time may result in one more night charge. We adhere to this policy strictly as we need a long time between departures and arrivals to ensure rooms are properly cleaned, prepared and checked for the next guest.

11 Left Luggage

If we accept you leave luggage with us on the day of your departure you must collects your luggage before 10:30 p.m. and you leave your luggage entirely at your risk.

12 Falcon Hotel  expectations of you (and your group)

You must not:
•    smoke anywhere inside any Falcon Hotel  premises. This includes the smoking of e-cigarettes.  Permitted smoking areas will be identified on site. Smoking on Falcon Hotel  premises outside of the designated smoking area will result in a £100 fine;
•    smiking in the rooms will result in an additional 1 night charge to allow the room to refresh. There will be no exception to this and you accept this charge even after you have checked out and smoking was discovered after you have left us.
•    bring any pets onto Falcon Hotel  premises
•    bring any potentially dangerous or hazardous materials or equipment onto Falcon Hotel  premises;
•    use any electrical appliances that may set off the fire alarm system, such as toasters, mini cookers or portable grills;
•    tamper with any fire alarms or emergency equipment;
•    remove, damage or destroy any Falcon Hotel  property;
•    use any of the technology provided by Falcon Hotel  to download or access any unlawful or obscene material; or
•    cause unreasonable disturbance to our other guests or any Falcon Hotel  staff.
•    If you or your group cause damage or loss of any kind to the hotel, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to Falcon Hotel  on demand the amount required to make good or remedy such damage or loss.
You must not resell or transfer your reservation (or any part of it) nor advertise, market or otherwise offer any Falcon Hotel  room for sale either on its own or as part of a combined offer. Falcon Hotel  will not honour any reservations made in this way and does not accept any liability for doing so. If you are a Tour Operator and wish to book rooms at a Falcon Hotel  hotel you should contact us by email first.
If you or your group cause damage to the hotel, other guests or their property, or otherwise breach any of these terms and conditions, Falcon Hotel  reserves the right to:
•    cancel your reservation with immediate effect and (if appropriate) eject you from Falcon Hotel  premises;
•    retain all sums paid by you and/or charge you the full amount of your reservation; and/or
•    refuse future reservations from you and/or refuse you entry or accommodation at any of our hotels.

Falcon Hotel  will not be liable for any refund or compensation in such circumstances.

13 General
The contract
This contract formed when we confirm your reservation is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. 

14 Your rights

If you are a non-business customer you have certain rights under consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights.
Our liability

We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control.
If we breach these terms and conditions for reasons within our control we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach.   We shall not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including:
•    loss of income, sales or revenue;
•    loss of business;
•    business interruption;
•    loss of profits or contracts;
•    loss of anticipated savings;
•    loss of data;
•    loss of reputation and/or goodwill; or
•    wasted management or office time.


Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your reservation unless the Hotel Proprietor's Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act. You should note the Act limits liability for all your personal belongings to £100 whether the belongings are left in your room or deposited in our safe with us.


Applicable law
These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law.
If you are a consumer you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any claim arising from, or related to, your reservation and/or stay at any Falcon Hotel  hotels. We retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are making a business reservation, you and we agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to your reservation and/or stay at any Falcon Hotel  hotel.

15.  Exchange Rates

Our website is able to show room rates in the currency of your choice. The rater  used to convert our GBP rates is as those specified by XE.com at time of booking which may be better or worse than the rate your card gives you. We always charge cards in GBP and your bank will convert that to the currency of your card. The rate your bank converts our GBP prices is outside our control so we will not be responsible for variation in the currency rates.

15. Cardholders not present

We will not accept payment from cards which do not belong to people who are not present at check-in. If you are paying with such cards (e.g. corporate cards) we ask that the cardholder get in touch with us in writing 72 hours prior to your arrival.

16. Special Requests

If any guest reserves a room with special request e.g. particular room, floor or any other requests, we shall do our utmost to cater for the request but we will not guarantee such requests.

17. Alarm Calls

We no longer provide alarm calls. Your Digital phone in your room or your own personal phone may be used for that purpose. If you use either, we will not be responsible for you not hearing the alarm or not having programmed it correctly in the first place or any other reason.

18. Multi lingual website contents

Our website is translated from English to many languages.Some have been guests by our multilingual guests, some have been translated by Google and some by our software provider. In the event of a dispute only the English contents of this website will be deemed to be the overriding terms.

19. WiFi and Guest Computers

Such services are used at users risk. We do not recommend transmitting personal date through our equipment such as credit card details. A full terms and conditions is posted on site and you will be deemed to have agreed to that too.

20. Severability

If any part of these terms and conditions is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforce-ability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.
All rights not expressly granted in these terms and conditions are reserved.

21. Cookies Notice

Falcon Hotel London  respects your data and your privacy is important to us.  If you have any queries in relation to data protection, please email us at info@falcon-hotel.com

Why do we use cookies and similar technologies?

To make our websites (including our mobile sites) and app work better and to distinguish you from other users, we use cookies and similar technologies, such as tagging. Cookies and similar technologies can perform functions and personalise content. The data collected can be used to send you interest based content and relevant advertisements.

What is a cookie and what do they do?

A cookie is a small text file which sits on your device or browser and assists with information flow and functionality. We use cookies to support our websites (including our mobile sites) and apps. For instance, some cookies help with site security or provide information to help us improve the site. Information contained in certain cookies may be used to personalise content. Each cookie stores certain data that allows for specified purposes to be fulfilled.

For instance, cookies may store information about how the site or app is used, which can be used for maintenance and improvement. They simply log numbers and provide grouped information about site or app navigation – this tells us if people can find what they want.

‘Session’ cookies, which are used for various reasons, and expire after your visit, remember for example, certain information as you navigate from one page to another so you don’t have to keep entering it.

Cookies which remember things for longer, from one session to the next, are called “persistent” cookies. Persistent cookies can do things like remember preferences and adjust content to suit you (personalisation).

Data collected informs personalised content such as advertisements.

The data collected by cookies and similar technologies may be used (on the basis of our legitimate interests) to provide personalised promotional offers to you. For example we may do this in order to send you relevant offers and promotions by email (where you permit us to do so) We may also use this data to provide you with personalised promotional offers on selected partner websites (for example, you might see an advertisement for our products on a partner site such as Facebook and Google).

What are first and third party cookies?

Cookies can be sent by different parties.

If the cookie comes from our site it is a first party cookie. If it comes from another site, such as our marketing services or ad technology providers or business partners, it is a third party cookie, specifically chosen by us to provide a service, such as a more personalised visit.

The third party cookies we use include those provided by Facebook, Google, Adobe and Rocket Fuel.

Do I Have to Accept Cookies?

You may reject cookies and disable similar technologies. However, site and app functions will be affected. Cookies and similar technologies help our sites and app to work properly and personalise your experience. You’ll be able to browse the sites and app without them but some standard functionality, preferences and certain features will not work.

By accepting them, you allow us to improve your experience and remember information about you, which can personalise your experience.

To withdraw consent, you can reject or delete cookies. Please see the Managing Your Cookies section below on how you can adjust your browser settings. Please contact third parties directly to withdraw consent.

Consent

By browsing or using our site or app you agree that we and the selected third parties in this notice can use (as described in this notice) data collected by the cookies you allow. If you do not agree, you can withdraw your consent by setting your browser to reject cookies, see below.

Managing your cookies

There are several ways to manage cookies. You can:

  • Set your browser to prevent cookies from being accepted. More information should be in your browser’s “help” menu. How to adjust your browser will depend on which browser you’re using. 
  • Set some browsers to send you an alert when a website is trying to place a cookie on your browser.
  • Block cookies by activating the setting on your browser to refuse all or some cookies. However, if you use your browser settings to block all cookies including strictly necessary cookies, site access and features can be limited or not available.
  • Use an ad blocker to block any of the tools specifically or individually, including Google Analytics.
  • Delete cookies stored in your browser by “clearing cookies”. This will only delete cookies already stored. It won’t prevent new ones being accepted unless you change the acceptance settings. Also, clearing your cookies on one browser of one device does not automatically clear them on another.  You need to clear all browsers on all devices, independently.
  • Refuse specific cookies, by using that cookies opt out process, in the table at the end of this notice.

More information about cookies is available on external websites such as www.aboutcookies.org [this link will open in a new window]. For help with how to manage and delete cookies, visit aboutcookies.org Further information about advertising cookies, and how to manage them, can be found at youronlinechoices.eu (EU based), or aboutads.info (US based).

We are not responsible for the content or cookies from external websites. If you follow a link from our website to a third party site, they will have their own privacy and cookie notice.

It’s important to note that restricting or disabling the use of cookies can limit the functionality of our websites, or prevent them from working correctly at all. If you choose not to allow cookies you will still be able to browse the platform but your experience will not be as beneficial as if you have cookies enabled.  Without persistent cookies (see definition below) you will not be able to book a room or manage any existing bookings as cookies are required for these processes to be completed.

How long do cookies last?

Different cookies can last for different lengths of time.

Session cookies last for that website visit. Information is kept from one page to another, so you don’t have to keep entering it. We use session cookies to help improve your experience with us and to support key activities that you want to undertake on our websites.

Persistent cookies are on your browser and may last for a period of time or until you delete them. They can personalise the site and remember information each time you visit. We use them to see how people engage with our site. It helps us change and develop the site and improve your experience of it.

Cookies we use

Premier Inn Hotels Ltd sites make use of cookies for a variety of different purposes. These include those that:

  •  are ‘strictly necessary’ for technical reasons;
  • enable a personalized experience for visitors and registered users; and
  • allow selected third parties to collect personal data for advertising and direct marketing.

Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action, such as clicking the ‘continue’ or ‘book’ button on a particular site.

Strictly Necessary Cookies support our websites and app operation. They are essential when you move around our website or app and use its features. For example, they remember your details when you login. This allows you to access your account. Without such cookies certain services cannot be provided.

Functionality Cookies remember when you return to  the site or app and choices you have made on previous visits such as searches and which country you are from.This allows us to personalise our content for you such as enabling us to remember your preferences such as account name, and location.

Analytical/Performance cookies collect information on how people use the site or app including the pages visited, which helps us develop these and improve how a site or app functions. We can see if people find things easily and improve site navigation.

What are similar technologies?

Tagging works in a similar way to cookies. We use a tag called a pixel. A pixel is an image that once embedded in an email connects to a file stored on our web server and allows us to determine customer interest in our marketing emails. Tags can also be known as beacons.

These allow us to see which promotions seem of interest to our customers, and if a particular offer seems to interest you. We may use this information to send offers which appear to be more relevant to you.

 

By submitting a reservation through our website (Booking button engine) or submitting via Online Travel agents such as Expedia or Booking.com, you indicate you have read, understood and agreed to all the terms and conditions herein.

 

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