These are the terms and conditions that apply when you reserve a room at a Falcon Hotel hotel located in UK or Ireland using one of our digital channels (such as our website, mobile site or app).
You will be asked to confirm your acceptance of these terms and conditions when you make a reservation.
We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.
To reserve your room please follow the instructions on the website, mobile site or app (as applicable).
You must be at least 16 years old to make a reservation.
You will need to provide your credit or debit card details to secure your reservation.
Please check that the details of your reservation are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance if you provide us with incorrect information.
We will confirm our acceptance of your reservation by sending you an email to the email address that you provide during the reservation process. The contract between us for the provision of your room and any additional services added to your reservation will be formed when you receive this email confirmation from us.
If you think that there is a mistake in your reservation or if you require any changes to a confirmed reservation, please contact us to discuss.
3 Room prices
Falcon Hotel adopts dynamic pricing and the price of our rooms fluctuates based on demand. When you make a reservation request, we'll give you a total price for the rooms and number of nights you've requested. The price you pay is the price quoted to you at the time you make your reservation.
Room prices are per room, per night and are inclusive of VAT at the applicable rate at the time of your reservation. If the rate of VAT changes between the date of your reservation and the date of your stay, we will adjust the rate of VAT that you pay, unless you have already paid for the reservation in full before the change in the rate of VAT takes effect.
The maximum room occupancy is as described for each room type. You must not exceed the maximum occupancy for the room allocated to you.
Children under 16 are not permitted to stay in a Falcon Hotel hotel unless a parent or guardian is also staying in the hotel.
Falcon Hotel is not really equipped to assist disabled guests including those of harder hearing who may not be able to hear fire alarms. Guests who do decide to stay with us will do so at their own risk.
6 Special requests
Although Falcon Hotel will try to accommodate special requests, all rooms are subject to availability.
Only breakfast is included in room rates. We do not provide any other meals. Breakfast times are advertised at the reception. You must be seated at your table 15 minutes prior to closing time.
8 Paying for your room
If you have not paid for your room and any extras added to your booking in full at the time you make your reservation, you will need to pay on arrival.
Payment may be made by cash, credit/debit card The expiry date of your debit/credit card must be later than the end of your stay. We do not accept personal cheques or family discount cards. Use of cards carries a surcharge of 3%. We accept cash and accept USD or Euro in cash at the rate per xe.com on the day of your check-in.
Guests will be charged for 1st night if they cancel after their reservation is confirmed and total price if cancelled in the 3 days before arrival or in case of no show.
If you decide to shorten your stay you will be charged a cancellation charge equivalent to the remaining charge for your stay.
Because Falcon Hotel rooms are made available at a discounted rate, the rooms and any meals or other extras booked with them cannot be cancelled, amended or refunded in the 3 days to your arrival. You may wish to take out room cancellation insurance in case you need to cancel your reservation. You are not entitled to cancel or withdraw from your reservation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Our right to cancel:
Invalid or declined cards for any reservation will be cancelled immediately upon discovery of such a case and your room will be released for sale. To avoid disappointment all guests are advised to check and recheck their card details as they submit on their booking and ensure there are enough funds or credit limits for their entire reservation.
We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:
• you do not pay us when you are required to do so; or
• you break the contract between us in any other material way.
If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract.
Events outside our control
We may also cancel your reservation if an event outside of our control (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and:
• if you have already paid for your room, we will refund your payment to you; or
• if you have not yet paid for your room, you will not have to make any payment to us.
Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control.
This does not affect your statutory rights.
10 Arrival and departure
Rooms are available from 2pm on the arrival date. Please let your chosen Falcon Hotel know if you are likely to arrive after 11pm.
Guests will be asked to provide proof of identity and nationality upon check-in. Guests will be asked to complete a registration form (usually a print of their reservation detail) and provide their identity card / passport details. Acceptable forms of identification are: a passport, driving licence, ID card or police warrant card.
Rooms must be vacated by 10:30 a.m. on the day of departure. Failure to leave your room by this time may result in one more night charge. We adhere to this policy strictly as we need a long time between departures and arrivals to ensure rooms are properly cleaned, prepared and checked for the next guest.
11 Left Luggage
If we accept you leave luggage with us on the day of your departure you must collects your luggage before 10:30 p.m. and you leave your luggage entirely at your risk.
12 Falcon Hotel expectations of you (and your group)
You must not:
• smoke anywhere inside any Falcon Hotel premises. This includes the smoking of e-cigarettes. Permitted smoking areas will be identified on site. Smoking on Falcon Hotel premises outside of the designated smoking area will result in a £100 fine;
• smiking in the rooms will result in an additional 1 night charge to allow the room to refresh. There will be no exception to this and you accept this charge even after you have checked out and smoking was discovered after you have left us.
• bring any pets onto Falcon Hotel premises
• bring any potentially dangerous or hazardous materials or equipment onto Falcon Hotel premises;
• use any electrical appliances that may set off the fire alarm system, such as toasters, mini cookers or portable grills;
• tamper with any fire alarms or emergency equipment;
• remove, damage or destroy any Falcon Hotel property;
• use any of the technology provided by Falcon Hotel to download or access any unlawful or obscene material; or
• cause unreasonable disturbance to our other guests or any Falcon Hotel staff.
• If you or your group cause damage or loss of any kind to the hotel, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to Falcon Hotel on demand the amount required to make good or remedy such damage or loss.
You must not resell or transfer your reservation (or any part of it) nor advertise, market or otherwise offer any Falcon Hotel room for sale either on its own or as part of a combined offer. Falcon Hotel will not honour any reservations made in this way and does not accept any liability for doing so. If you are a Tour Operator and wish to book rooms at a Falcon Hotel hotel you should contact us by email first.
If you or your group cause damage to the hotel, other guests or their property, or otherwise breach any of these terms and conditions, Falcon Hotel reserves the right to:
• cancel your reservation with immediate effect and (if appropriate) eject you from Falcon Hotel premises;
• retain all sums paid by you and/or charge you the full amount of your reservation; and/or
• refuse future reservations from you and/or refuse you entry or accommodation at any of our hotels.
Falcon Hotel will not be liable for any refund or compensation in such circumstances.
This contract formed when we confirm your reservation is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
14 Your rights
If you are a non-business customer you have certain rights under consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights.
We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control.
If we breach these terms and conditions for reasons within our control we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach. We shall not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including:
• loss of income, sales or revenue;
• loss of business;
• business interruption;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of reputation and/or goodwill; or
• wasted management or office time.
Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your reservation unless the Hotel Proprietor's Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act. You should note the Act limits liability for all your personal belongings to £100 whether the belongings are left in your room or deposited in our safe with us.
These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law.
If you are a consumer you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any claim arising from, or related to, your reservation and/or stay at any Falcon Hotel hotels. We retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are making a business reservation, you and we agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to your reservation and/or stay at any Falcon Hotel hotel.
15. Exchange Rates
Our website is able to show room rates in the currency of your choice. The rater used to convert our GBP rates is as those specified by XE.com at time of booking which may be better or worse than the rate your card gives you. We always charge cards in GBP and your bank will convert that to the currency of your card. The rate your bank converts our GBP prices is outside our control so we will not be responsible for variation in the currency rates.
15. Cardholders not present
We will not accept payment from cards which do not belong to people who are not present at check-in. If you are paying with such cards (e.g. corporate cards) we ask that the cardholder get in touch with us in writing 72 hours prior to your arrival.
16. Special Requests
If any guest reserves a room with special request e.g. particular room, floor or any other requests, we shall do our utmost to cater for the request but we will not guarantee such requests.
17. Alarm Calls
We no longer provide alarm calls. Your Digital phone in your room or your own personal phone may be used for that purpose. If you use either, we will not be responsible for you not hearing the alarm or not having programmed it correctly in the first place or any other reason.
18. Multi lingual website contents
Our website is translated from English to many languages.Some have been guests by our multilingual guests, some have been translated by Google and some by our software provider. In the event of a dispute only the English contents of this website will be deemed to be the overriding terms.
19. WiFi and Guest Computers
Such services are used at users risk. We do not recommend transmitting personal date through our equipment such as credit card details. A full terms and conditions is posted on site and you will be deemed to have agreed to that too.
If any part of these terms and conditions is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforce-ability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.
All rights not expressly granted in these terms and conditions are reserved.
By submitting a reservation through our website (Booking button engine) or submitting via Online Travel agents such as Expedia or Booking.com, you indicate you have read, understood and agreed to all the terms and conditions herein.